We have a highly thoughtful and data-oriented Brand Audit that we run all of our customers through before beginning service on a brand. While there are scenarios where this does not make sense for every customer, we push every customer to audit the brand, understand what data exists, and make informed decisions prior to having us make any significant changes. The cost of this initial audit will vary based on how much data there is to collect from your brand and how many assets there are to review.

We request the primary contact of one person on your team's side. This person will be expected to work with us directly for the improvement of your brand while wrangling revisions and thoughts of your team. They will be our goto point person for our work together.

Yes! We will ensure you understand how many rounds of revisions are included with each project or task.

You will never have a surprise invoice that was not communicated nor expected in advance. In many scenarios, the item will have been already approved by your team. In other scenarios, we will have an existing mutual understanding. If not, that's not your fault and our team should be notified.